The Furniture & Home Improvement Ombudsman

To provide our customers with peace of mind and to demonstrate our commitment to responsible trade, Hallam Removals & Storage is a registered full member of The Furniture and Home Improvement Ombudsman. The Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice, providing our customers additional protection if things go wrong. To learn more about The Ombudsman and how to use their service, visit their website – www.fhio.org or telephone them on 0333 241 3209.

Terms and conditions of sale or service:

1.0 Complaints
If you are unsatisfied with our service, don’t hesitate to contact us on 01143310113 and request to speak with the Customer relations manager. We will try to resolve any issues you have as quickly as possible and, if necessary, explain how to follow our complaints procedure.
If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture and Home Improvement Ombudsman, and we are bound to follow any decision they make. To learn more about The Ombudsman and how you can use their dispute resolution service, visit their website – www.fhio.org or telephone them on 0333 241 3209.